Stay ahead with the LoongBuy community! Get real-time updates on your orders, shipping news, and access to exclusive member giveaways. Our Discord server is also the fastest way to connect with support. Follow this simple guide to join and get verified.
Step 1: Get the Discord Invitation
The official invite link is typically found on the LoongBuy website or their official social media profiles (like Twitter/X or Instagram). Never use links from unofficial sources
Once you have the valid invite link, click on it. It will open in your web browser or prompt the Discord app.
Step 2: Join the Server
If you're not already logged into Discord, you will be prompted to log in or create a free account.
After logging in, you will see the server's welcome screen. Click the "Join LoongBuy"
Step 3: Complete Verification (Get Your Roles)
Most community servers, including LoongBuy's, have a verification system to prevent spam.
- Go to the
#rules#welcome- Often, you will need to react (click on an emoji) to the rules message to agree to them.
- You may also need to visit a dedicated channel (like
#get-roles#verification) and use a bot command (e.g.,!verify) or select roles that apply to you (e.g., "Customer," "Shopper").
Once verified, the rest of the server's channels (for support, updates, etc.) will become visible to you.
Step 4: Navigate Key Channels
After verification, explore these essential channels:
- #announcements#updates: For official news and giveaways.
- #shipping-news: For the latest logistics information.
- #support-ticket#help-desk: The primary place to get customer service.
- #general-chat: To interact with other LoongBuy users.
Step 5: Interact with Support for Faster Problem-Solving
To get help efficiently:
- Use the Correct Channel:#support-ticket
- Be Prepared:
- Be Clear and Concise:"Order #LB12345 has been stuck on 'Airline Departure' for 10 days."
- Be Patient and Polite:
- Be Prepared:
Pro Tips for Members
- Enable Discord notifications for
#announcements- Use the search function within the server to see if your question has already been answered.
- Participate in the community! Helping others can sometimes lead to faster support recognition.