Sugargoo streamlines international shipping by supporting multiple currencies. This guide helps you minimize fees and make secure payments across borders.
1. Supported Currencies & Default Settings
Sugargoo supports several major currencies, including US Dollar (USD), Euro (EUR), British Pound (GBP), Canadian Dollar (CAD), Australian Dollar (AUD), and Japanese Yen (JPY).
- Your default currency is usually set based on your region upon registration.
- You can change your display currency in the 'Account Settings' panel. This only changes prices shown, not the actual payment currency.
2. Understanding the Payment Conversion Process
When you top up your Sugargoo wallet or pay for an order directly, conversion happens:
- Wallet Top-up:
- Direct Payment:
Note: Exchange rates are provided by secure third-party payment gateways and update in real-time.
3. Strategies to Minimize Transaction Fees
Follow these tips to reduce costs:
Top-Up Strategically
Consolidate funds by making larger, less frequent top-ups to your Sugargoo wallet instead of many small direct payments. This reduces potential per-transaction fees.
Choose Local Payment Methods
Select payment gateways native to your region (e.g., iDEAL for Europe, POLi for Australia). They often have lower processing fees or better exchange rates than international cards.
Monitor Exchange Rates
Top up your wallet when your local currency is strong against the USD for more value. Use simple online tools to track trends.
Use Sugargoo Promotions
Watch for promotional events offering zero-fee top-ups or bonus credit, effectively reducing overall costs.
4. Ensuring Secure Cross-Border Payments
Sugargoo partners with globally recognized and PCI-DSS compliant payment processors. To ensure safety:
- Pay Within the Platform:
- Look for HTTPS:
- Use Secure Networks:
- Enable 2FA:
- Verify Payment Confirmations:
- Look for HTTPS:
5. Common Issues & Troubleshooting
- Payment Declined
- Contact your bank to authorize international transactions. Ensure your card details and funds are correct.
- Exchange Rate Discrepancy
- The final rate is set by your card issuer/payment gateway. Small differences from online market rates are normal due to service margins.
- Wallet Balance Error
- If your wallet shows an incorrect balance after top-up, refresh the page. If it persists, contact Sugargoo Customer Service