When your Quality Check (QC) fails or your items arrive damaged, LoongBuy's built-in dispute system is your key to protection. This step-by-step guide will show you how to effectively submit a dispute ticket, provide necessary evidence, and track your case for a satisfactory resolution.
When Should You Open a Dispute?
Initiating a dispute is appropriate in the following common situations:
- Failed QC Photos:
- Damaged Items:
- Missing Items or Parts:
- Seller Issues:
- Damaged Items:
Important: Always check your warehouse QC photos carefully before approving shipment.
Step-by-Step: Submitting Your Dispute Ticket
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Log in and Navigate to "My Orders"
Access your LoongBuy account. Go to your "My Orders""Warehouse"
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Initiate the Dispute
Find and click the button labeled "Apply for Refund/Return""Dispute"
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Select Dispute Reason & Provide Details
Choose the most accurate reason from the dropdown menu (e.g., "Quality Issue," "Damaged," "Wrong Item"). In the description box, clearly and concisely explain the problem. Mention specific details visible in your QC photos.
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Upload Clear Evidence (Critical Step)
This is the most important part of your claim. Use the upload function to attach:
- Relevant QC Photos:
- Screenshot of Product Page:
- Screenshots of Chat Logs:
- Screenshot of Product Page:
- Relevant QC Photos:
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State Your Desired Resolution
Clearly specify what you want:
- A full or partial refund.
- A return to the seller for exchange.
- Compensation (credit) for minor flaws you are willing to accept.
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Submit and Note Your Ticket Number
Review all information, then submit the ticket. The system will generate a Case ID or Ticket Number. Save this number for future reference.
After Submission: Tracking & Resolution
Your case is now under review. Here's what happens next:
- Case Review:
- Communication:
- Proposed Solution:
- Your Action:
- Closure:
- Communication:
Pro Tips for a Successful Dispute
- Act Quickly:
- Evidence is King:
- Be Clear and Polite:
- Monitor Deadlines:
- Know the Policy:
- Evidence is King: