What Happens After You Submit a LoongBuy Order
Once your product successfully arrives at LoongBuy's international warehouse, our most crucial phase begins: the strict Quality Check (QC). This meticulous process ensures every item you order meets our high standards before it reaches you. Below, we break down each step of the QC journey, from initial inspection to your final approval.
Warehouse Receiving & Logging
Upon arrival, your package is immediately logged into our system. Each item is assigned a unique tracking ID and securely stored in a pending QC area, awaiting its turn for inspection.
Comprehensive Physical Inspection
Our trained QC specialists thoroughly examine your product. This includes checking for:
- Physical Integrity:
- Functionality:
- Completeness:
- Accuracy:
- Functionality:
Detailed Photo Uploads
We don't just tell you it's okay—we showyour actual item
Defect Reporting & Communication
Scenario A: The Item Passes.
Scenario B: An Issue Is Found.
Customer Approval & Decision
This is your stage. You review the photos and any reports on your LoongBuy dashboard. You must provide explicit approval before we proceed. Your choices are:
- Approve for Storage/Shipping:
- Request Replacement/Return:
- Discuss a Solution:
- Request Replacement/Return:
No action will be taken without your instruction.
Final Processing
Upon your approval:
- For Storage:
- For Immediate Shipping:
Only after passing every step of this rigorous QC process does your product earn the "Ready for You" status.
Peace of Mind, Built Into the Process
The LoongBuy QC process is designed for transparency and control. We act as your eyes and hands in the supply chain, ensuring you know exactly what you're getting. This proactive approach saves you from the hassle and cost of receiving unsatisfactory items, making your cross-border shopping experience secure and confident.
Your trust starts with clarity.