Not satisfied with the standard Quality Control (QC) photos? ACBuy's flexible service allows you to request extra images for a closer inspection before your item ships. This tutorial will walk you through the simple process.
Why Request Extra QC Photos?
Requesting additional photos ensures the product matches your exact specifications. It's crucial for verifying:
- Material & Color Accuracy:
- Logo & Detail Alignment:
- Overall Condition:
- Specific Angles:
- Logo & Detail Alignment:
Step-by-Step Guide to Request Additional Photos
Step 1: Access Your QC Notification
Log into your ACBuy account and navigate to "My Warehouse". Find the item with uploaded QC photos. Click on the order to view the existing album.
Step 2: Contact the QC Team
On the order details page, locate and click the button labeled "Contact QC""Request More Photos". This opens a direct message channel to the inspection team.
Step 3: Be Specific in Your Request
Clearly state what you need. Vague requests lead to delays. Provide details like:
- "Please provide a close-up photo of the right shoe's heel logo."
- "I need a picture of the inside washing tag under clear focus."
- "Can you take a video showing the zipper function?"
You can also use the image markup tool to circle areas on the existing photos.
Step 4: Submit and Wait for Response
Submit your request. The QC team typically processes these within 24-48 business hours. You will receive a notification once new photos are uploaded to your order album.
Step 5: Review and Approve for Shipping
Thoroughly examine the new images. If satisfied, you can proceed to "Submit Parcel". If issues persist, you can reply to the message thread for further clarification or initiate an exchange/return.
Pro Tips for Effective Requests
- One Detailed Request:
- Use Clear References:
- Understand Limitations:
- Act Promptly:
- Use Clear References: