Stay ahead with the latest updates, shipping news, and exclusive giveaways! The official LoongBuy Discord community is your direct line to the team and fellow users. Follow this simple guide to join, verify, and start interacting for faster support and exciting perks.
Step 1: Joining the Server
First, you need an invitation link and a Discord account.
- If you don't have one, create a free accountDiscord website
- Locate the official invite link. You can typically find this on:
- The LoongBuy website's footer or 'Community' page.
- Official LoongBuy social media profiles (e.g., Twitter/X, Instagram).
- Your order confirmation email or customer service communications.
- Click the invite link. Discord will open and ask you to join the "LoongBuy Official" server. Click "Accept Invite".
- Locate the official invite link. You can typically find this on:
Tip:
Step 2: Verification & Getting Started
Most community servers require verification to access all channels.
- Upon joining, you'll likely land in a #welcome#rulesRead the rules carefully.
- Look for a verification instruction. This often involves:
- Reacting to a message with an emoji (like ✅).
- Using a specific command (e.g.,
!verify) in a designated channel. - Answering a simple question in a ticket.
- Complete the verification step. Once done, you will gain access to the main community channels.
Remember:
Step 3: Navigating for Updates & Giveaways
Explore the organized channels to find what you need.
- #announcements#news: For official updates and product launches.
- #shipping-updates: For the latest logistics information and notices.
- #giveaways#events: For exclusive contests and promotions for members.
- #general-chat: To connect with other LoongBuy users.
Step 4: Interacting with Support for Faster Problem-Solving
To get help efficiently, use the dedicated support channels.
- Do NOT DM staff members unsolicited.
- Look for channels like #support-tickets, #help-desk, or instructions to create a ticket.
- Use any ticket bot command (e.g.,
!ticket) or click a button if provided. A private channel will open just for you and the support team.- In your ticket, provide clear, concise details:
- Your Order Number.
- A brief description of the issue.
- Any relevant screenshots (e.g., of the problem, tracking info, error messages).
- Wait for a staff response in the ticket. This keeps your issue organized and speeds up resolution.
Pro Tip:#common-issues