Frequently Asked Questions About LoongBuy
LoongBuy is a popular shopping platform, but users may encounter occasional issues. Below are answers to the most common customer questions.
Account & Login Problems
How do I reset my LoongBuy password?
Visit the password reset page, enter your registered email, and follow the instructions sent to your inbox. Check spam folders if you don’t receive the email.
Why is my LoongBuy account locked?
Accounts may be locked after multiple failed login attempts or suspicious activity. Contact [email protected]
Payment & Recharge Issues
Why did my LoongBuy payment fail?
Payment failures can occur due to insufficient funds, expired cards, or bank declines. Verify your payment details, ensure international transactions are enabled, or try an alternate method.
How do I fix LoongBuy recharge problems?
If your balance isn’t updating after recharge:
- Wait 10–15 minutes for processing.
- Check your bank/payment app for successful transaction confirmation.
- Contact LoongBuy support with your payment proof if the issue persists.
Orders & Missing Items
What if my item is out of stock after payment?
LoongBuy will automatically refund you or propose a replacement if an item becomes unavailable. Check your order status or contact support for assistance.
How do I cancel or modify an order?
Orders can be canceled within 1 hour of placement via "My Orders." For modifications or late cancellations, submit a help request
Need More Help?
LoongBuy’s official Help Center