CNFANS Shipping Insurance: Your Step-by-Step Guide to Filing a Claim
Protecting your purchases is our priority. Learn how to use the CNFANS insurance claims system if your parcel is damaged or lost.
Despite our best efforts and partnerships with reliable carriers, sometimes parcels can get lost or damaged in transit. To ensure your peace of mind, CNFANS offers a straightforward shipping insurance claims process. This guide will walk you through every step of submitting documentation and tracking your compensation progress.
The Claims Process: Step by Step
Select the nature of your claim:
- Lost Parcel:
- Damaged Goods:
Provide a clear, detailed description of the issue in the text box provided.
This is the most critical step for a successful claim.
For Lost Parcels
For Damaged Items
Review all information and submit your claim. You will instantly receive a unique Claim Reference Number. Please save this number for all future communication regarding this claim.
Track the status of your claim in real-time by visiting the Claims dashboard. The status will update through the following stages:
- Submitted
- Under Review(This may take 3-5 business days).
- Additional Info Requested
- Approved
- Compensation Processed
Tips for a Smooth Claims Experience
Act Promptly
File your claim within 14 days
Document Thoroughly
Take photos/videos from the moment you receive a damaged package, including the unboxing process if possible.
Communicate Clearly
Use your Claim ID in any follow-up inquiries sent to our support team at [email protected].