When disputing a transaction or requesting a refund on platforms like HubBuyCN, organized evidence is your most powerful tool. A well-maintained record of all communication significantly strengthens your claim. Here’s a systematic approach to documenting your dispute.
The Core Evidence Checklist
To build an indisputable case, focus on collecting these three key elements:
- Screenshots:
- Timestamps:
- Correspondence Logs:
- Timestamps:
Building Your Evidence Spreadsheet
Create a simple spreadsheet dedicated to the dispute. This will be your single source of truth.
| Date (YYYY-MM-DD) | Time (UTC) | Communication Method | Party Contacted | Summary / Key Points | Screenshot File Name |
|---|---|---|---|---|---|
| 2023-11-05 | 14:22 | HubBuyCN In-App Chat | Seller: TechGadgetStore | Reported damaged item received. Seller requested photos. | screenshot_initial_complaint.png |
| 2023-11-06 | 09:15 | HubBuyCN Support | Formally opened dispute ticket #HB456321. Attached initial evidence. | email_dispute_open.png |
Best Practices for Documentation
1. Capture Comprehensive Screenshots
Ensure screenshots show the entire context: URL, full conversation thread, and user profiles. Mark important parts with annotations.
2. Use Consistent Timestamps
Record time in UTC or the platform's local time zone consistently. Note any delays in response.
3. Log Every Interaction
Don’t filter "minor" replies. Log every acknowledgment, request, and promise made by the other party.
4. Secure Your File
Save your spreadsheet and screenshot folder in a secure but accessible location (e.g., cloud storage). Update it immediately after each contact.
Final Advice for a Stronger Claim
When you finally submit your claim to HubBuyCN
Remember: In disputes, the party with the best-kept records often holds the advantage.