At LoongBuy, ensuring product quality is a top priority before your items are shipped. Our Quality Control (QC) process includes detailed inspections with photos, allowing you to verify conditions before dispatch. Here's how to review QC images, request modifications, or reject items if needed.
Understanding the LoongBuy QC Process
After your order is processed at the warehouse, the QC team conducts a thorough inspection:
- Photo Documentation:
- Defect Checks:
- QC Approval:
- Defect Checks:
How to Access Quality Check Photos
To view your items’ QC images:
- Log into your LoongBuy account.
- Navigate to "My Orders"
- Click "QC Photos"
Note:
If an item fails your standards: Our team will respond within 24 hours to confirm next steps (refund/replacement). Our inspectors follow strict checklists to minimize errors. However, your final review adds an extra layer of assurance. Questions? Contact [email protected]
Requesting Modifications or Rejecting Items
Tips for Efficient QC Review
Common QC Scenarios
Situation
Recommended Action
Item matches description but has minor flaws
Request partial refund (if applicable) or approve
Wrong item/color received
Reject and request correction
Why Trust LoongBuy QC?