Stay informed every step of the way. With OrientDig's real-time tracking, you can follow your package's journey from our warehouse dispatch right to your local delivery point.
In today's global marketplace, waiting for an international order can be an exercise in patience. At OrientDig, we eliminate the guesswork. Our advanced tracking system provides accurate, milestone-by-milestone updates, giving you peace of mind and complete visibility over your purchase.
Your Step-by-Step Tracking Guide
Step 1: Locate Your Tracking Number
Once your order is processed and shipped, you will receive a confirmation email containing your unique tracking number
Step 2: Access the Tracking Tool
Visit the "Track Your Order" page on the OrientDig website or mobile app. Enter your tracking number in the designated field and click the 'Track' button.
Step 3: Interpret the Real-Time Tracking Dashboard
Our intuitive dashboard displays your package's entire route. Key milestones are updated in real-time:
- Order Processed:
- Dispatched / Shipped:
- Departed Origin / In Transit:
- Arrived at Destination Country:
- Customs Clearance:
- Handed to Local Courier:
- Out for Delivery / Delivered:
- Dispatched / Shipped:
Step 4: Set Up Notifications (Optional)
For a hassle-free experience, opt-in for SMS or email notifications. OrientDig can automatically alert you at critical status changes, so you don't need to constantly check the tracker.
Why OrientDig's Tracking Is Your Advantage
Global Coverage
Seamlessly tracks packages across borders and carriers, providing a unified view no matter the route.
Pinpoint Accuracy
Our system integrates with carrier APIs for precise, reliable location and status information.
Proactive Awareness
Early alerts for potential delays, such as customs holds, allow you to act promptly if needed.
Transparency Builds Trust
We believe you deserve to know exactly where your investment is, fostering confidence in international shopping.
Tracking FAQs & Troubleshooting
My tracking number isn't working yet. Why?
It can take 24-48 hours
The status hasn't updated in several days. Is this normal?
During long international transit legs (e.g., on a ship or between sorting hubs), scans may not occur. However, if the status is stuck for an unusually long time, contact our customer support
What does "Customs Clearance" mean?
This means your package is being reviewed by the destination country's customs authority. Delays here are common and depend on local regulations and inspection schedules.