Discovering an item failed Quality Control (QC) can be disappointing, but with SuperBuy, it doesn't mean you've lost your money. The refund process is straightforward and transparent. Here’s your complete guide to tracking your refund every step of the way.
Step 1: Understanding the QC Failure & Automatic Refund Initiation
Once our QC team identifies an issue with your purchased item (e.g., quality flaws, wrong color/size, damage), they will automatically reject the itemthe refund process is initiated automatically
Step 2: Accessing Your Financial Dashboard
This is your central hub for all financial transactions. Here's how to find it:
- Log into your SuperBuy account.
- Hover over or click on "My Account"
- From the dropdown menu, select "Financial Dashboard""My Funds".
This dashboard provides a complete overview of your balance, pending refunds, and transaction history.
Step 3: Tracking the Refund in "Pending Refunds"
Within your Financial Dashboard, locate the section labeled "Pending Refunds""Refund Records".
- Here, you will see a list of all items currently in the refund pipeline, including the failed QC item.
- The entry will typically show the order number, item name, refund amount, and status
- Refund Timeframe:3 to 10 business days
Step 4: Getting Detailed Updates from Support
For specific questions or if you need clarity on the timeline, SuperBuy's support team is ready to help.
- Navigate to the "Help Center""Contact Us"
- You can open a direct inquiry ticket. Provide your order number and mention "QC refund status" for faster assistance.
- Alternatively, use the live chat feature
Pro Tip: Having your Order IDfailed QC photo ID
Final Step: Confirming the Refund Completion
You will know the process is complete when:
- The refund disappears from the "Pending Refunds" list.
- The refunded amount is reflected in your SuperBuy account balance and/or
- A corresponding transaction record appears in your Financial Dashboard's main history.
Key Takeaway
With SuperBuy, your money is protected. By using the Financial Dashboardcustomer support