A transparent process ensuring customer satisfaction and fair treatment.
At MyCNBox, we stand behind the quality of our service and products. We understand that sometimes issues may arise, and we have designed a clear, efficient, and fair system to handle refund and replacement requests.
Our Core Commitment: Fair & Fast Resolution
The cornerstone of our policy is fairness and speed. Refunds are processed within a few business days when buyers provide sufficient evidence.
The Step-by-Step Process
1. Initiate a Request
Log into your MyCNBox account, navigate to your order history, and select the item in question. Click "Request Refund" or "Request Replacement" and clearly state the reason for your claim.
2. Provide Evidence
This is a crucial step for a swift resolution. Upload clear evidence such as:
- Photos or videos showing damaged, defective, or incorrect items.
- Screenshots of relevant conversations or descriptions.
- Any other documentation that clearly supports your claim.
3. Our Review
Our dedicated support team will review your request and the provided evidence. We may contact you for additional details if needed. Our goal is to complete this review within 24-48 business hours.
4. Resolution & Processing
For Approved Requests:
- Refunds:Please allow for the standard processing time of your bank or payment provider, though the MyCNBox action is completed within days.
- Replacements:
Important Policy Notes
Eligibility
Requests must be made within the stated warranty or return period for the specific product or service.
Fair Treatment
Our evidence-based system ensures objective decision-making, protecting honest buyers and sellers alike from fraudulent claims.
Communication
Keep all communication within the MyCNBox platform. This ensures all details are recorded and can be reviewed by our support team if necessary.