Navigating Shipping Hiccups: Your CSSBuy Guide to Delays & Customs
Learn to track, act, and resolve logistics issues with confidence using CSSBuy's support system.
Shipping internationally with an agent like CSSBuy is typically smooth, but occasional delays or customs inspections are a reality of cross-border logistics. Don't panic—CSSBuy provides robust tools and support to help you manage these situations. This guide walks you through the essential steps.
1
Your first source of truth is the detailed parcel log. Here’s how to access and interpret it:
- Log into your CSSBuy account'My Parcels'.
- Select the specific parcel in question to view its detailed history page.
- The Parcel Log
Pro Tip:"Arrived at departure transport hub""Customs clearance". A lack of updates for 7-14 days after departure often indicates it's in transit overseas, not necessarily lost.
2
If the log shows an extended "Customs clearance"
- From your parcel's page, locate and click the "Customs Ticket""Submit Inquiry"
- Provide a clear, concise description. Mention how long the parcel has been in customs according to the logs.
- Attach any relevant documentation if requested (e.g., invoice copies CSSBuy can provide).
- Submit the ticket. CSSBuy's logistics team will contact the carrier or destination agent to investigate the holdup.
Important:Do not
- From your parcel's page, locate and click the "Customs Ticket""Submit Inquiry"
- Provide a clear, concise description. Mention how long the parcel has been in customs according to the logs.
- Attach any relevant documentation if requested (e.g., invoice copies CSSBuy can provide).
- Submit the ticket. CSSBuy's logistics team will contact the carrier or destination agent to investigate the holdup.
Important:Do not
3
Stay informed through CSSBuy's multi-channel support:
Proactive Tips to Minimize Issues
- Declare Accurately:
- Choose Lines Wisely:
- Insure Your Parcel:
- Patience is Key:
- Choose Lines Wisely: