In customer support, accountability is built on transparency and verifiable data. RizzitGo provides a systematic approach to log every interaction, ensuring clarity for your team and your customers.
The Core Principle: Centralized Logging
Instead of fragmented communication across emails, chats, and calls, RizzitGo advocates for a single source of truth. Every support ticket, its messages, and its metadata are streamed into a structured master spreadsheet
Key Data Points to Record Automatically
- Precise Timestamps:
- Full Message Logs:
- Agent Identifier:
- Status Tags:
- Resolution Note:
- Full Message Logs:
How This Ensures Accountability
Verify Response Times
Calculate the time delta between messages. Automatically flag interactions that exceed your Service Level Agreement (SLA) thresholds for first response or resolution.
Clarify Resolution Paths
The step-by-step log provides an audit trail. It removes doubt about what was communicated, promised, and delivered, protecting both the customer and your team.
Enable Performance Analysis
Use the spreadsheet data to generate reports on team efficiency, common issues, and average resolution times, driving data-backed improvements.
Getting Started with RizzitGo
- Connect Your Channels:
- Automate Data Capture:
- Define Your Fields:
- Establish a Review Process:
- Automate Data Capture: