At FishGoo, we believe transparency builds trust. A key part of this is providing clear, visual documentation of your package's journey through our fulfillment center. This process is essential for accurate shipping cost verification and your total peace of mind.
The Process: From Receipt to Reshipment
When your parcel arrives at our hub, it undergoes a meticulous documented process:
- Initial Receipt & Weighing:
- Visual Packaging Record:
- Consolidation/Repacking:
- Final Weight & Photo Documentation:
- Data Upload & Accessibility:
- Visual Packaging Record:
Why This Visual Documentation Matters
Guaranteed Cost Accuracy
Shipping carriers charge based on dimensional weight or actual weight—whichever is greater. Our transparent records allow you to verify the final charged weight matches the physical package, ensuring you pay only the accurate, calculated cost.
Dispute Resolution & Evidence
The visual timeline provides indisputable evidence of the package's condition at our facility. This protects both you and us in the rare event of carrier damage claims or disputes over received items.
Complete Peace of Mind
Watch your package transform from its received state to its optimized shipping state. This end-to-end visibility eliminates guesswork and builds confidence in our handling standards.
Informed Decision Making
Seeing the before-and-after lets you understand our repacking choices. You can provide feedback for future shipments, ensuring our service continuously aligns with your preferences.
How to Access Your Tracking Data
Accessing this information is straightforward:
- Log into your secure FishGoo member portal.
- Navigate to 'My Parcels''Shipment History'.
- Select the specific parcel ID.
- View the dedicated tab for 'Packaging Details', which will display:
- A clear table showing Initial Weight, Final Weight, and Package Dimensions.
- High-quality image galleries labeled "Received Packaging" and "Final Shipped Package".
- The date and timestamp for each step.
Our Commitment: