A Step-by-Step Guide to Filing Claims with Our Support Team
At MyCNBox, we strive for a flawless shipping experience. However, we understand that occasionally, issues like damaged or missing parcels can occur. Our dedicated support team is here to ensure you receive fair and efficient resolution. Here’s your clear guide to handling such situations.
The Claim Process Overview
Our resolution system is built on transparency and evidence. To initiate a claim, you will need to provide documentation that helps our team quickly assess the situation and determine the appropriate compensation.
Required Documentation for Your Claim
Gathering the right evidence is crucial for a swift resolution. Please prepare the following:
- QC Photos & Videos:
- Receipts & Invoices:
- Chat Records:
- Receipts & Invoices:
How to Submit Your Claim
- Log into your MyCNBox account and navigate to the "Support""File a Claim"
- Select the affected parcel/order number from your shipment history.
- Clearly describe the issue (e.g., "Box crushed upon arrival," "Item missing from package").
- Upload all prepared files: QC photos, receipts, and chat records
- Submit the claim form. You will receive a confirmation email with a unique ticket number for tracking.
Our Commitment: Fair Compensation
Once your claim is submitted, our specialized support team springs into action:
- Prompt Review:
- Transparent Assessment:
- Fair Outcome:
- Transparent Assessment:
Our goal is to turn a disappointing situation into a demonstration of our reliable and customer-centric service.