If your payment fails or your recharge doesn't reflect in your LoongBuy account balance, don't worry. This step-by-step tutorial will guide you on how to effectively contact LoongBuy's finance support team, submit the required information, and get your balance updated correctly.
Before contacting support, perform these quick checks:
If the issue persists, follow this process to contact the dedicated finance team.
Prepare the following details before reaching out. This will speed up the resolution.
Screenshots are crucial evidence. Capture the following:
Tip: Blur or hide any sensitive personal information (like full card number) not relevant to verifying the transaction.
Contact LoongBuy Support through their official channel:
After submission:
Summary:gather transaction details and clear screenshots, then contact the finance team via the official support channel. Providing complete information upfront is the fastest way to get your balance updated correctly.
For urgent matters, also check if LoongBuy offers live chat support on their website.
