Proactively track delays and trigger alerts for seamless order fulfillment.
In the fast-paced world of e-commerce logistics, delivery exceptions and delays are inevitable. Proactive management, however, is what separates successful sellers from the rest. The KAKOBUY Spreadsheet
Unanticipated delays can lead to customer dissatisfaction, negative reviews, and increased support workload. A reactive stance costs time and reputation. Proactive tracking allows you to:
A well-structured spreadsheet is your command center. Key columns should include:
| Column Header | Description |
|---|---|
| Order ID | Unique identifier for the order. |
| Tracking Number | The carrier's tracking code. |
| Carrier | Name of the logistics provider (e.g., USPS, FedEx). |
| Destination | Customer's city, state, or country. |
| Ship Date | Date the item was dispatched. |
| Expected Delivery Date | The original ETA provided by the carrier. |
| Actual / Latest Status | Most recent scan update (e.g., "In Transit," "Delay"). |
| Status Date & Time | Timestamp of the latest scan. |
| Delay Flag | Calculated field to highlight parcels past the ETA. |
| Alert Triggered | Logs if a proactive alert/action was initiated. |
| Action Taken / Notes | Space to record customer contact or carrier follow-up. |
The true power of the KAKOBUY Spreadsheet lies in conditional formatting and simple automation.
Use Conditional Formatting
Then, apply a red fill or bold text to all rows where the "Delay Flag" is "DELAYED." This creates an instant, visual hotspot for your team.
Formula for "Delay Flag" Column: =IF(AND(ISBLANK([@[Actual Delivery Date]]), [@[Expected Delivery Date]] < TODAY()), "DELAYED", "On Time")
Alerts can be semi-automated or manual based on your setup:
Once an alert is triggered, follow a consistent workflow:
