How to Request Extra QC Photos or Measurements on Sugargoo
When shopping for items through an agent, detailed inspection is crucial for many buyers. This guide will walk you through the simple process of requesting additional Quality Control (QC) photos or specific measurements for your items in the Sugargoo warehouse before you ship your parcel.
Why Request Extra QC?
Standard QC photos typically include 2-4 images showing the item's general appearance, tags, and flaws (if any). However, you might need more details to:
- Check specific material details, logos, or stitching.
- Verify the exact measurements (like garment length, shoulder width, etc.) against a size chart.
- Inspect a particular area of concern highlighted in other reviews.
- Get a clearer view of the item's color under different lighting.
Step-by-Step Request Tutorial
Step 1: Log in and Go to "My Warehouse"
After logging into your Sugargoo account, navigate to the "My Warehouse"
Step 2: Locate the Item and Click "QC Photos"
Find the specific item you want to inspect further. Click on the "QC Photos"
Step 3: Click "Request Extra Photo/Measurement"
On the QC photo page, look for and click the button that says "Request Extra Photo/Measurement"
Step 4: Submit Your Detailed Request
A request form will pop up. Here, you need to provide clear instructions in English or Chinese:
- For Photos:"Please take a close-up photo of the back logo stitching.""Photo of the shoe sole from a direct side angle.")
- For Measurements:"Please measure the pit-to-pit length and the shoulder width laid flat.""Measure the insole length of the right shoe in centimeters.")
You can request multiple photos/measurements in one request. Be as precise as possible to avoid confusion.
Step 5: Pay the Small Service Fee (If Applicable)
Sugargoo may charge a small fee for extra QC services (e.g., 1-3 Yuan per request or photo). Confirm the fee in the pop-up and proceed with the payment using your account balance. The fee is usually very affordable.
Step 6: Wait for the Update
Once submitted, your request enters the queue. Sugargoo staff will typically process it within 1-3 business days. You will receive a notification when the new photos or measurements are uploaded to the same QC album. Go back to the "QC Photos" page for that item to view them.
Pro Tips for Effective Requests
- Be Specific and Use Simple Language:
- Use a Ruler or Reference in Requests:
- Check the Fee Policy:QC Service Fee policy.
- Combine Requests:
- Use a Ruler or Reference in Requests:
Conclusion
Requesting extra QC photos or measurements on Sugargoo is a straightforward process that provides invaluable peace of mind. By taking a few minutes to submit a detailed request, you can thoroughly inspect your items, avoid surprises, and ensure you only ship the items that meet your quality standards. Happy and safe shopping with Sugargoo!
Need further help? Contact Sugargoo Customer Support.