At Joyagoo Shipping, we believe in transparent and worry-free delivery. Our tracking system provides you with clear, step-by-step updates from the moment your order leaves our warehouse until it arrives at your address. This guide will show you how to effortlessly follow every milestone of your shipment's journey.
Accessing Your Personal Shipping Dashboard
To begin tracking, simply log into your Joyagoo customer account. Your main dashboard provides an overview of all your current and past orders.
- Locate the order you wish to track.
- Click on the "View Details & Track"
- You will be redirected to your dedicated Shipping Timeline
Understanding the Tracking Milestones
Your tracking timeline is divided into clear, chronological phases.
Phase 1: Pre-Shipment & Warehouse Processing
Updates here include order confirmation, item pickup from the seller, and processing at the Joyagoo sorting facility.
Phase 2: International Transit & Customs Clearance
This is a key phase for cross-border shipments. Your dashboard will show:
- Departed Origin Country:
- Arrived at Destination Country:
- Customs Clearance In Progress:
- Customs Cleared:
- Arrived at Destination Country:
Phase 3: Local Last-Mile Delivery
Once cleared, the parcel is handed to our local delivery partner. You will see:
- Out for local sorting.
- Dispatched to your local delivery depot.
- Out for delivery – This is the final step! You may receive an estimated time window.
- Delivered – Confirmed delivery, often with a photo or signature note.
Pro Tips for Effective Tracking
- Set Up Notifications:
- Tracking Number:
- Customs Delays:
- Contact Support:"Help"
- Tracking Number: