Experiencing a delay with your eagerly awaited parcel can be frustrating. At OrientDig, we understand this concern and are committed to ensuring a smooth and transparent resolution process for our valued customers. Our dedicated customer support team is here to guide you every step of the way, from tracking your shipment to filing a claim if necessary.
Our Support Process for Delayed or Lost Parcels
When your shipment is delayed, our structured support system springs into action to assist you efficiently.
Step 1: Proactive Tracking and Initial Assessment
First, use the tracking number provided in your order confirmation to monitor your parcel's journey on our platform. If the status remains unchanged for an extended period or passes the estimated delivery date, please contact our support team immediately. Provide your order number and details, and our agents will initiate an investigation with our logistics partners.
Step 2: Direct Investigation and Communication
Our support team will directly liaise with the shipping carrier to locate your package and determine the cause of the delay. We prioritize keeping you informed and will provide you with regular updates via your preferred communication channel (email or our messaging platform) until we have a clear answer.
Step 3: Claim Guidance and Resolution
If the investigation confirms that the parcel is significantly delayed beyond acceptable terms or is lost, our team will guide you through the official claim process. This step-by-step assistance includes:
- Documentation Help:
- Form Submission:
- Follow-up and Advocacy:
- Form Submission:
Tips for a Smoother Resolution
- Contact Us Early:
- Keep Information Handy:
- Check Communication Channels:
- Keep Information Handy:
Your Satisfaction is Our Priority
At OrientDig, we view our customer support as more than just a service—it's our promise to stand by you throughout your shopping journey. A delayed shipment is an exception, not the rule, but when it happens, you can count on our professional and empathetic support team to handle the situation with care and diligence, ensuring you reach a satisfactory conclusion.
Please reach out to our support team through the "Help" center in your account or via our official contact page for immediate assistance.