Step-by-Step: How to Open a Support Ticket

1. Go to the Help or Support Center

   Log into your CNFANS account and navigate to the "Help Center", "Support", or "Contact Us""Open a Dispute""Report a Seller Issue".

2. Select the Relevant Order

   From your purchase history, select the specific order

3. Choose the Issue Type & Describe Clearly

   Select the category that best fits your issue (e.g., "Seller not responding," "Wrong item received"). In the description box, provide a clear, factual, and concise summary:
   "Order #12345. Seller has not replied to my three messages sent over 7 days regarding shipment confirmation."
   "Received a blue t-shirt instead of the ordered white one, as shown in my screenshot."

4. Submit Crucial Screenshots (The Key Evidence)

   This is the most important step for a quick resolution. Always include screenshots

5. The original product listing and description.
6. Your message history with the seller showing your unanswered inquiries.
7. Photos of the item you received, clearly showing the problem (wrong item, damage, etc.).
8. Any other relevant proof (order confirmation, package label).

Tip:

9. Submit and Track Your Ticket

   Review all information and submit the ticket. You will receive a ticket/reference number. Save this number for all future communication. You can usually track the ticket's status in your support dashboard.