Packaging damage during transit is a common challenge for any e-commerce business. It leads to customer dissatisfaction, increased costs, and wasted time. While you cannot control every aspect of the shipping journey, you can significantly improve accountability and outcome clarity by implementing a disciplined documentation process.

The Core Strategy: Document Everything

The most effective step you can take is to maintain a detailed record before

1. Record Packaging Details in Your Spreadsheet

For every order in your shipping spreadsheet or log, add the following columns:

  • Package Dimensions:
  • Box Type & Strength:
  • Internal Packaging:
  • Sealing Method:
  • Weight:

This data helps in analyzing trends—if damage occurs, you can identify if a specific box type is failing.

2. Take Clear Pre-Shipment Photos

Photographic evidence is crucial. For every package, take two to three photos:

  1. Sealed Package:
  2. Close-up of Seals:
  3. Special Arrangements (if any):

How This Improves Delivery Accountability

  • Clear Evidence for Claims:
  • Internal Quality Control:
  • Customer Confidence:
  • Data-Driven Decisions:

LitBuy Pro Tip

Link or embed the pre-shipment photos directly in your spreadsheet (e.g., via "Insert     Link" in Google Sheets). Store all photos in a dedicated, date-organized cloud folder. This keeps your evidence organized and instantly accessible for order number.

By integrating this simple workflow into your LitBuy Shipping