Once your seller has shipped your items to LoongBuy's domestic warehouse, tracking their progress is straightforward. Follow this guide to monitor your shipment, confirm its arrival, and access Quality Check (QC) photos.
Step 1: Access Your Dashboard
Log in to your LoongBuy account
Tip:"My Parcels", "Warehouse", or "Incoming Shipments".
Step 2: Interpret Domestic Tracking Information
Once the seller provides a tracking number and it's updated in our system, you will see it associated with your order. This is typically a Chinese domestic logistics number.
- Carrier:
- Status Updates:
【Dispatched】【In Transit】【Arrived at Destination】【Out for Delivery】 - Status Updates:
Tracking may be in Chinese. You can use your browser's translation feature or contact our support for clarification.
Step 3: Confirm Warehouse Arrival
The most crucial update is "Warehouse Received."
Important:
Step 4: Receive and Review QC Photos
After "Warehouse Received," our staff will unpack, inspect, and photograph your items. You will be notified when QC photos are ready.
- Location:orderparcel detail
- What to Check:
- Next Steps:submit for international shipping. If there's an issue, you can contact our support team immediately to resolve it with the seller.
- What to Check:
Summary Workflow
Seller Ships
Domestic tracking number appears in your dashboard.
Track In Transit
Monitor Chinese logistics updates.
Warehouse Received
Key status update confirms arrival at LoongBuy.
QC Photos Ready
Review photos, then submit for international shipping.