Shopping on LoongBuy is usually seamless, but sometimes problems occur—like receiving an incorrect item or facing significant shipment delays. In such cases, LoongBuy’s dedicated support team is ready to assist and mediate between you and the seller. This guide will walk you through the process of submitting a complaint and outline the essential proof you need to provide for a quick and effective resolution.
Before You Contact Support
First, try to contact the seller directly
Step-by-Step: Submitting a Formal Complaint
- Log into Your Account:
- Select the Problem Order:
- Locate the "Report Seller" or "Contact Support" Option:
- Choose Your Issue Type:Wrong Item Received" or "Seller Did Not Ship On Time".
- Provide a Clear Description:
- Attach Your Supporting Evidence (Crucial Step):
- Submit Your Complaint:
- Select the Problem Order:
Essential Proof for a Quick Resolution
Providing clear and comprehensive evidence is the key to speeding up LoongBuy’s mediation. Here’s what to prepare:
For Wrong/Incorrect Items:
- Photo/Video Proof:Package the item arrived in with the shipping label visible.
- Order Screenshot:should
- Comparison:
For Shipment Delays or Non-Shipment:
- Order Page Screenshot:
- Tracking Information:
- Communication Records:
- Tracking Information:
General Tip:
What Happens After You Submit?
LoongBuy Support will review your complaint and evidence, then contact the seller for their side of the story. The mediation process can take several days, depending on seller responsiveness. Possible outcomes include:
- The seller being instructed to provide a correct replacement or a full refund.
- LoongBuy issuing a refund or compensation on the seller’s behalf if they are uncooperative.
- The dispute being resolved in the seller’s favor if insufficient proof is provided.
Keep an eye on your LoongBuy messages and email for updates regarding your support ticket.
Final Tips
Act promptly—most platforms have a limited window (e.g., 30-45 days after shipment) to file a dispute. Always be polite and factual