A Step-by-Step Guide to Managing Your Dispute History
Experiencing a refund delaytransparency and user empowerment. By systematically recording your claim's journey, you can ensure clarity, hold all parties accountable, and significantly speed up the resolution process. Here is your essential guide.
The Golden Rule: Document Everything
Maintaining a complete dispute history
Your Action Plan: A Three-Step Tracking System
1
The moment you request a refund, note down the exact date and time. This is your baseline for calculating delays and following up.
Your Log Entry Example:
Claim Initiated: 2023-10-27, 14:30 GMT
Order ID: PB-7842-910
Reason: Item not received.
Claim Initiated: 2023-10-27, 14:30 GMT
Order ID: PB-7842-910
Reason: Item not received.
2
Every interaction with PinguBuy support or the seller is a piece of the puzzle. Record:
- Date and time of response.
- Support agent name or ID (if provided).
- Ticket/Reference Number:
- Summary of their message and promised next steps.
Your Log Entry Example:
2023-10-28, 10:15 GMT - Support Response (Ticket #SR-55892)
Agent: Alex. Message: "Escalated to seller for confirmation. Allow 48 hours for their feedback."
2023-10-28, 10:15 GMT - Support Response (Ticket #SR-55892)
Agent: Alex. Message: "Escalated to seller for confirmation. Allow 48 hours for their feedback."
3
Once resolved, don't just close the tab. Ensure you have official confirmation and document it.
- Record the refund approval dateexpected processing time
- Save any confirmation email or in-app notification screenshot.
- Finally, note the actual date the funds appear in your account to complete the history.
Pro Tips for Effective Tracking
Use a Central Log
Keep a simple document, spreadsheet, or even dedicated notes app file for all disputes. Consistency is key.
Set Follow-up Reminders
Based on support's promised timelines, set a calendar reminder for the day *after* a response is due. This keeps your claim active.
Quote Your Reference
In every new communication, always include your main Ticket/Order ID. It instantly directs support to the right case.
PinguBuy's Commitment to Transparency
We are building a platform where you can:
- View official status updates in your "Purchase History"
- Receive automated notifications at key stages of your refund claim.
- Access a dedicated dispute dashboard for each claim (coming soon).
Your diligent record-keeping works hand-in-hand with our systems to protect your transactions.