CNFANS: Your Guide to Effortless Parcel Tracking
Stay informed from dispatch to delivery—learn how to monitor your package every step of the way.
Tracking your CNFANS parcel is a straightforward process designed to give you peace of mind. Whether your order is coming from across the city or across the globe, our system provides clear visibility into its journey. This guide will show you how to access tracking information, interpret common status updates, and accurately estimate your package's arrival.
How to Access Your Tracking Information
Once your order is processed and shipped, you'll receive a confirmation email containing your unique tracking number and a direct link. You can also find this information in your CNFANS account under "Order History." Simply click the "Track Package" button to begin.
Understanding Domestic & International Shipping Stages
Domestic Shipments
- Label Created:
- Picked Up / In Transit:
- Out for Delivery:
- Delivered:
- Picked Up / In Transit:
International Shipments
- Departed Origin Country:
- Arrived at Destination Country:
- Customs Clearance:
- In Transit Locally:
- Arrived at Destination Country:
Decoding Common Tracking Status Updates
Some tracking messages can be unclear. Here’s what they typically mean:
| Status Message | What It Means | Typical Next Step |
|---|---|---|
| "Arrival at Sort Facility" | Your package is at a major sorting hub for routing. | Departure from the facility within 1-2 days. |
| "Customs Hold" | Import authorities are inspecting the package. This is standard for international shipments. | Clearance and release, which can take several days. |
| "Delivery Attempt Failed" | The carrier tried to deliver but was unsuccessful (e.g., no one home, access issue). | A second attempt or a notice left with instructions for pickup. |
| "Forwarded to a Different Carrier" | Your package has been transferred to a final-mile delivery partner (common for international orders). | Tracking will continue on the new carrier's website with the same number. |
Estimating Your Accurate Arrival Time
While tracking gives a real-time snapshot, follow these tips for the best ETA:
- Check the Original Estimate:
- Monitor Progressive Scans:
- Account for Customs:
- Use the Local Carrier's Info:
- Monitor Progressive Scans:
What to Do If Your Tracking Isn't Updating
It's normal for tracking to pause for 24-48 hours, especially during transport or hand-offs between carriers. If updates stall for more than 3 business days:
- Verify the tracking number on the final-mile carrier's website directly.
- Check your email and CNFANS account for any messages from our support team requesting additional information.
- If no movement is shown after 5 days, contact CNFANS Customer Support with your order number for assistance.