CNFANS Shipping: A Guide to Monitoring International Freight Performance
In the complex world of international logistics, data is your most powerful asset. Systematically tracking key performance indicators (KPIs) transforms shipping from a reactive cost center into a strategic, optimized operation. Here’s how CNFANS partners can monitor freight performance to drive efficiency and reliability.
Key Metrics to Track for Every Shipment
To build a clear picture of your supply chain health, consistently record the following data points:
1. Delivery Times
Record both Estimated Time of Arrival (ETA)Actual Time of Arrival (ATA)
2. Carrier & Service Efficiency
Go beyond basic pricing. Evaluate operational performance to select the best partner for each route.
- Booking & Documentation Accuracy:
- Vessel/Schedule Reliability:
- Communication & Issue Resolution:
- Freight Damage/Loss Rates:
- Vessel/Schedule Reliability:
3. Customs Success Rates
Smooth customs clearance is critical for on-time delivery. Track these factors to minimize risk.
- Clearance Time:
- First-Pass Approval Rate:
- Inspection Rates & Outcomes:
- Duty/Tax Accuracy:
- First-Pass Approval Rate:
Optimizing Future Shipments with Data
Collected data is only valuable when acted upon. Use your records to make informed decisions:
Strategic Carrier Selection
Compare performance data across carriers for specific trade lanes. The cheapest option may have hidden costs from delays, while a slightly more expensive carrier offers superior reliability that reduces overall supply chain risk.
Accurate Forecasting & Planning
Use historical average transit times plus variability to set realistic customer ETAs and manage inventory buffers. This improves customer satisfaction and working capital efficiency.
Streamlined Customs Preparation
Identify recurring documentation errors or specific commodity codes that trigger inspections. Proactively correct documentation processes and partner with brokers experienced in your problematic areas.
Negotiation Leverage
Use concrete performance records (on-time rates, damage claims) as powerful leverage in contract renewals and rate negotiations to secure better terms and service guarantees.
Implementing Your Monitoring System
Effective tracking requires a system. Choose a method that fits your volume:
- Simple Spreadsheets:
- Dashboard Software:
- Transportation Management System (TMS):
- Dashboard Software:
CNFANS Recommendation: