How our structured system ensures timely compensation when quality checks fail or items are unavailable.
At OrientDig, we understand that transparency and efficiency in post-purchase support are crucial for trust. Despite rigorous vendor vetting, occasional issues like Quality Control (QC) failures or unexpected stock shortages can occur. Our structured refund and replacement system is designed to turn these challenges into seamless, positive experiences, ensuring you receive timely compensation or a suitable alternative without unnecessary delay.
The Structured Resolution Pathway
When an issue is identified—either by our team during pre-shipment QC or via a stock audit—our system automatically triggers a clear resolution process.
Step 1: Immediate Notification & Options
Once a QC failure or stock outage is confirmed, you receive an automated alert in your OrientDig account and via email. This notification clearly outlines:
- The specific issue with your item(s).
- Two primary options: Instant RefundPrompt Replacement
- A direct link to a simple decision form.
Step 2: One-Click Action (For You)
You are not required to open a traditional support ticket. By clicking the link in your notification, you access a pre-populated form where you can:
- Select your preferred option (refund or replacement).
- In case of replacement, browse available alternatives if the original is out of stock.
- Submit your choice with a single click.
Step 3: Automated Processing
Upon receiving your choice, our system acts swiftly:
- For Refunds:1 business hour.
- For Replacements:
System Features for Your Benefit
Proactive Detection
Most issues are caught by our QC team before
No Manual Claims
Since we identify the problem, you don't need to file a claim or provide evidence. The resolution offer is made instantly.
Transparent Timeline
Every notification includes clear, realistic timelines for refund processing or replacement shipment, setting accurate expectations.
Wallet Credit Bonus
Opting for a refund to your OrientDig wallet often includes a small bonus credit, usable on your next purchase for faster resolution.
For the Smoothest Experience
- Enable Notifications:
- Check Alternate Items:
- Wallet for Speed:
- Check Alternate Items: