Received the wrong item, or facing a significant shipment delay? LoongBuy's dedicated support team is here to mediate between you and the seller to ensure a fair and swift resolution. Follow this step-by-step guide to effectively submit your complaint.
Step-by-Step Process to Submit a Complaint
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Log In and Access Your Order
Go to your LoongBuy account and navigate to "My Orders". Locate the specific order related to your issue.
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Open the Dispute Center
Click on the "Report a Problem""Open Dispute"
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Select the Issue Type
Clearly categorize your problem. Common options include: "Item Not Received", "Item is Not as Described", or "Wrong Item Sent".
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Describe the Problem in Detail
Provide a clear, factual description. Include dates, order numbers, and exactly what went wrong (e.g., "Order #12345, shipped on Jan 10, but I received a blue t-shirt instead of the red sweater I ordered").
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Upload Supporting Evidence
Attach all relevant proof files. See the section below for details on required evidence.
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Submit and Wait for Mediation
Review and submit your complaint. LoongBuy Support will then contact the seller and work with both parties to find a solution, which may include a refund, return, or replacement.
Essential Proof to Provide for a Quick Resolution
Compelling evidence is crucial for LoongBuy Support to rule in your favor. Always include the following:
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Photos/Videos of the Received Item:
- Screenshot of the Product Listing:thought
- Communication Records:
- Package & Shipping Label Images:
- Order Details Screenshot:
- Screenshot of the Product Listing:thought
Pro Tip: