Encountering a damaged or missing parcel can be frustrating. At MyCNBox, we have a clear and efficient support process designed to resolve such issues fairly and promptly. Our dedicated team is here to ensure you receive appropriate compensation for any verified problems.
If Your Parcel Arrives Damaged
Should your package show signs of external damage upon arrival, do not accept or open it
If Your Parcel Is Missing
If your tracking indicates "Delivered" but you cannot locate the parcel, or if it's lost in transit:
- Double-Check:
- Contact Courier:
- Prepare Your Details:
- Contact Courier:
How to File a Claim with MyCNBox Support
To initiate a compensation claim, you must formally submit your case with supporting documentation. Our process is straightforward:
- Submit QC Photos:
- Provide Receipts & Invoices:
- Include Chat Records:
- Provide Receipts & Invoices:
Submit all this evidence through our official support channel on the MyCNBox website or via email at [email protected].
Our Commitment: Fair Compensation
Once your claim is submitted, MyCNBox’s support teamfair compensation, which may include a replacement, repair, or monetary reimbursement based on the specific circumstances of your case and our service terms.
We strive to process claims efficiently and will keep you updated at every step. Your satisfaction and trust are our top priorities.