Does AllChinaBuy Offer a Refund Guarantee?
Yes, AllChinaBuy provides a buyer protection and refund guarantee
How to Request a Refund on AllChinaBuy: The Cancellation & Return Process
If you need to cancel an order or return an item, follow this step-by-step process. This section answers common questions like "Refund how?", "What to do after order cancellation?", and "Can I get my money back?"
Step 1: Initiate a Dispute or Return Request
Go to “My Orders” in your AllChinaBuy account. Select the problematic order and click “Open Dispute” or “Return Item.” Clearly state your reason (e.g., item not received, defective, wrong item). Upload clear photos or videos as evidence
Step 2: Seller Communication & Platform Mediation
First, the seller will respond to your dispute. You can negotiate a solution (partial refund, reshipment, or full return). If an agreement isn’t reached within a set period (typically 5-7 days), you can escalate the dispute to AllChinaBuy customer service for official mediation. They will review the evidence and make a final decision.
Step 3: Refund Approval and Processing Timeline
Once a refund is approved (either by the seller or the platform), your refund process begins. Processing times vary:
- For cancelled/unshipped orders:
- For returned items:after the seller confirms receipt of the return. This can take 7-15 business days after the return tracking shows “delivered.”
The entire process, from dispute to money return, can take 10-20 business days depending on the case complexity and shipping times for returns.
How to Withdraw Your Balance: Options for Getting Your Money Back
Once the refund is approved, the money is credited to your AllChinaBuy account balance. Here’s how to withdraw it to your own account, answering "How to withdraw balance?" and "Can it be sent back to the original account or PayPal?"
Important Tip:
Final Tips for a Smooth Refund Experience
AllChinaBuy’s refund system is reliable if you follow the rules. To ensure success: Always read the seller's specific return policy before buying.PayPal is often the most efficient method