How to Use Spreadsheet Charts for Clear Agent Performance Analysis
For savvy shoppers using LoveGoBuy
Core Metrics to Track in Your Spreadsheet
Build your analysis foundation by consistently logging this data for every parcel or purchase:
- QC Approval/Rejection Rate:
- Average Delivery Time:
- Refund/Exchange Percentage:
- Cost Per Gram/Kg:
- Line-specific Performance:
Essential Charts for Visualization
1. QC Approval Rate Bar Chart
Purpose:
How to Build:
// Example Data Structure for Chart
Agent A | QC Pass Rate: 94%
Agent B | QC Pass Rate: 87%
Agent C | QC Pass Rate: 96%
2. Delivery Timeline Distribution (Histogram or Box Plot)
Purpose:
How to Build:
3. Refund Rate vs. QC Pass Rate Scatter Plot
Purpose:
How to Build:
4. Shipping Cost vs. Delivery Time Trend Line
Purpose:
How to Build:
Building Your LoveGoBuy Performance Dashboard
- Data Entry:
- Pivot Tables:
- Chart Creation:
- Dashboard Layout:
- Regular Updates:
Conclusion: From Guesswork to Guided Decisions
Visualizing LoveGoBuy