Dispute resolution on any e-commerce platform can be challenging, often complicated by miscommunication, incomplete information, and conflicting accounts of events. At ItaoBuy, we advocate for a proactive, evidence-based approach to ensure every claim is handled fairly and efficiently. The cornerstone of this strategy is meticulous, real-time documentation.
The Core Strategy: Timestamped Screenshots
Verbal or even text-based recollections are unreliable during a dispute. A timestamped screenshot
This visual evidence creates a common, indisputable reference point for all parties, dramatically reducing "he-said-she-said" scenarios.
The Organizing Principle: Spreadsheet Notes
While screenshots provide the raw evidence, organizing the narrative is crucial. A dedicated spreadsheet
This method ensures full accountability
Date & Time
Event / Action
Key Details / Summary
Screenshot/File Reference
Party Involved
2023-10-26 14:30
Order placed for "Wireless Headphones X200".
Order #ITAO784512. Listed as "Noise Cancelling".
screenshot_order_confirm.png
ItaoBuy System
2023-10-30 10:15
Package received. Item is model "X100", basic edition.
Box shows X100. No noise cancellation feature in settings.
photo_unboxing.jpg, screenshot_specs.png
-
2023-10-30 11:00
Messaged seller "AudioPro" to report issue.
Politely informed them of the wrong model received. Requested exchange.
screenshot_message1.png
Seller: AudioPro
Why This Combination Works for Fair Processing
Together, timestamped screenshots and spreadsheet notes achieve two critical goals:
- Eliminates Ambiguity:
- Demonstrates Diligence:
When you submit a claim to ItaoBuy support, attaching a concise summary along with your organized evidence file significantly speeds up the review process. The mediator has immediate access to the full timeline and proof, enabling a faster, more informed, and ultimately fairer decision.