Placing an order online is exciting, but what happens when things don't go as planned? Occasionally, you might encounter a situation where a seller on LoongBuy cancels your order or fails to ship the product. Don't worry—this guide explains LoongBuy's policies and the steps you can take to resolve the issue smoothly.
Understanding LoongBuy's Policy
LoongBuy's core policy prioritizes buyer protection. If a seller cancels your order or does not ship the item, you are entitled to a full refund. The platform's systems are designed to automatically detect unshipped orders after a specific period, often initiating the refund process. However, taking proactive steps ensures a faster resolution.
Step-by-Step Guide to Resolution
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Check Your Order Status
First, visit "My Orders" in your account. Look for statuses like "Canceled""Awaiting Shipment"
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Initiate a Refund or Replacement
For missing items:
- Open the order details and find the "Dispute" or "Request Refund" button.
- Select the reason: "Item Not Received""Seller Canceled Order."
- Choose your preferred solution: a full refund or a replacement if the item is still available.
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Contact LoongBuy Support
If the seller is unresponsive or the dispute is unresolved after 3-5 business days, escalate the issue to LoongBuy's customer support team.
How to Communicate Effectively with Support
Clear communication helps speed up the process. When contacting support:
- Provide Specifics:order number, product name, and the date of purchase.
- State the Issue Clearly:
- Attach Evidence:
- Be Polite But Persistent:
- Attach Evidence:
Tip: Using LoongBuy's official messaging system for all communication creates a reliable record for support to review.
Preventive Tips for Future Orders
To minimize risks:
- Review seller ratings and feedback before purchasing.
- Read the product description carefully for stock notes or processing times.
- Consider items labeled "Fast Shipment""LoongBuy Guaranteed"