At MyCNBox, we are committed to ensuring a transparent and fair experience for every customer. Understanding our policies for refunds and replacements helps in resolving issues smoothly and efficiently.
The Refund Process: Simple and Efficient
If you are not satisfied with your purchase, you may be eligible for a refund. Our goal is to process all valid refund requests promptly.
- Initiate a Request:
- Provide Evidence:
- Fast-Track Review:refunds are processed within a few business days. The funds will be returned to your original payment method.
- Notification:
- Provide Evidence:
The Replacement Process: Getting You What You Need
For items that are defective, damaged, or incorrect, you can request a replacement instead of a refund.
- Eligibility Check:
- Submit Your Claim:
- Approval & Shipping:
- Return Instructions (if applicable):
- Submit Your Claim:
Our Guiding Principles
Fairness & Evidence
Our policy is built on fairness. Requiring evidence protects both buyers and sellers, ensuring that all claims are assessed objectively and justly.
Swift Resolution
"Within a few business days" is our standard. We minimize processing time to get your refund back to you or your replacement on its way as quickly as possible.
Clear Communication
We keep you informed at every step—from receipt of your request to the final resolution. No surprises, just clear updates.
Need Assistance?
If you have any questions about initiating a refund or replacement, or need help preparing your evidence, our customer support team is here to help.
Visit our Help Centercontact us directly