CSSBuy: How to Request Additional QC Photos Before Shipping
Not completely satisfied with the initial Quality Control (QC) photos? CSSBuy allows you to request more detailed pictures when you're unsure about an item's quality. This guide walks you through the simple process of submitting and tracking your request.
Why Request Additional QC Photos?
Quality Control (QC) photos are your first real look at your purchased items. Sometimes, the initial set might not show every angle or detail you want to check—like precise logo stitching, sole patterns, or material texture. Requesting additional photos ensures you can spot any flaws or discrepancies before
Tip:
Step-by-Step: How to Submit Your Request
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Log into Your CSSBuy Account:
- Navigate to "My Warehouse":
- Select the Item:
- Find the "Request More Photos" Button:
- Specify Your Needs:write detailed instructions in the comment box. Be as specific as possible (e.g., "Please take a close-up photo of the Nike Air logo on the left shoe's heel").
- Confirm and Pay the Small Fee:
- Navigate to "My Warehouse":
Tracking Your Photo Request
After submission, tracking your request is straightforward:
- The status will update in your "My Warehouse" or "Service Orders" section.
- You will receive a notification (on-site or via email) when the new photos are uploaded.
- The new pictures will be added to the same item's photo album. They are usually labeled or appear at the end of the existing album.
- If the photos are unclear or you need yet another angle, you can often submit a follow-up request, though reviewing the instructions for clarity is recommended first.
Pro Tips for Effective Requests
Be Specific
Instead of "more photos," ask for "a photo of the back of the right shoe with the flash on." Clear instructions get you better results.
Check the Rules
Familiarize yourself with CSSBuy's current policy on photo requests, including fees, how many poses are allowed, and any restricted items.
Act Quickly
Submit your request soon after the initial QC is posted to avoid delaying your shipment. Warehouse processing time is a factor.