LoongBuy Shipping Insurance: Your Ultimate Guide to Protection
Secure your valuable shipments with LoongBuy's optional insurance plans. Learn about coverage, activation, and the claims process.
Shipping valuable items internationally can be stressful. While LoongBuy and its logistics partners strive for perfect delivery, unforeseen events can occur. To give our customers complete peace of mind, LoongBuy offers optional shipping insurance. This guide will walk you through everything you need to know about protecting your parcel.
Why Consider LoongBuy Shipping Insurance?
Standard carrier compensation for lost or damaged parcels is often limited and based on weight, not value. LoongBuy's insurance ensures you are compensated for the declared value
How to Activate Insurance on Your Shipment
Activating insurance is a simple, integrated step during the checkout and consolidation process on the LoongBuy platform.
- Proceed to Checkout:
- Select Insurance Option:declare the total value
- Review & Pay Premium:
- Confirmation:
- Select Insurance Option:declare the total value
Important: Insurance must be purchased before
What Damages and Losses Are Covered?
LoongBuy's shipping insurance is designed to cover specific, unforeseen transit-related incidents. Coverage typically includes:
✅ Covered Events
- Complete Loss:
- Significant Damage:
- Pilferage/Theft:
- Significant Damage:
❌ Typically Not Covered
- Cosmetic damage to packaging where contents are intact.
- Minor dents or scratches that do not affect functionality.
- Items damaged due to improper packing by the sender (customer).
- Seizure by customs authorities.
- Perishable goods or prohibited items.
Always refer to the specific insurance policy terms provided at checkout for the definitive list of inclusions and exclusions.
How to File a Compensation Claim
If your insured parcel is lost or damaged, follow these steps to initiate a claim. Prompt action is crucial.
- Document Immediately:
- For Damage:Do not discard any packaging materials.
- For Loss:
- Contact LoongBuy Customer Support:
- Submit Claim Form:
- Investigation & Resolution:
- Compensation:
- Submit Claim Form:
Claims Timeframe: