Before your item ships, a thorough Quality Check (QC) is crucial. If the standard photos aren't enough, ACBuy allows you to request extra images. This guide walks you through the process of contacting the QC team, specifying details, and ensuring your product's accuracy.
After your item arrives at the ACBuy warehouse, you will receive a notification. Log into your ACBuy account, navigate to 'My Warehouse''QC Photos'
If you need a closer look at a specific area, locate and click the button or link that says 'Request More QC Photos''Contact QC Team'
Clear communication is key to getting the photos you need. In the request form or message area, specify: You can even use annotation tools (if available) to mark directly on the existing QC photos to illustrate your point. Submit your request. The QC team is typically very responsive and will process your request, usually within 24 hours on business days. You will receive a notification once the new photos are uploaded to your album. Once the additional QC photos arrive, review them thoroughly. If you are satisfied with the product's condition and accuracy: If issues persist, you can follow up with the QC team or initiate a return/exchange according to ACBuy's policies.
Tip:
2
3
4
5
