1. Refund Efficiency Analysis
Measure the speed and financial impact of your refund process.
- Average Refund Duration:
- Refund Rate:
- Total Refund Value:
- Refund Rate:
LoveGoBuy Spreadsheet: Mastering Refund & Shipping Efficiency Analysis
2025-12-28
Transform raw data into actionable insights. This guide explains how to leverage your LoveGoBuy tracking spreadsheet to calculate key performance metrics, identify bottlenecks, and drive continuous optimization in your international purchasing operations.
Core Data Points to Track
Effective analysis begins with consistent data collection. Ensure your spreadsheet includes the following columns for each transaction:
- Order ID / Purchase Date
- Item Value & Total Cost
- Refund Request Date
- Refund Completion Date
- Refund Amount & Reason
- Shipment Date (from warehouse)
- Carrier & Tracking Number
- Estimated Delivery Date
- Actual Delivery Date
- Final Status
Calculating Key Performance Metrics
2. Shipping & Delivery Efficiency Analysis
Evaluate the reliability and timeliness of your logistics chain.
- Average Shipping Time:
- On-Time Delivery Rate:
From Analysis to Optimization: Action Steps
- Identify Bottlenecks:
- Set Baselines & Goals:
- Segment Your Data:product category, seller, or carrier. Problem areas often hide in segments.
- Review Periodically:
- Inform Your Decisions:
- Set Baselines & Goals:
- On-Time Delivery Rate: