LoongBuy Shipping Insurance: Your Ultimate Guide to Protection
Shipping valuable items internationally can be stressful. LoongBuy's optional insurance plans offer peace of mind. This guide explains how to activate coverage, what's protected, and how to file a claim.
Why Consider LoongBuy Shipping Insurance?
While LoongBuy and carriers handle packages with care, international transit involves multiple handlers and potential risks. Insurance is a low-cost add-on that safeguards your investment against unexpected events like loss, damage, or theft during transport.
Available Insurance Plans & Activation
LoongBuy typically offers tiered plans based on your parcel's declared value. Options are clearly presented at the checkout page.
How to Activate Insurance:
- Proceed to Checkout:
- Select Insurance Option:
- Declare Accurate Value:
- Confirm and Pay:
- Select Insurance Option:
What Does LoongBuy Insurance Cover?
Coverage generally includes, but is not limited to:
- Complete Loss:
- Partial Loss:
- Physical Damage:
- Theft:
- Partial Loss:
⚠️ Important Exclusions (Typically):
Insurance usually does not
How to File a Compensation Claim
If your parcel arrives damaged or doesn't arrive, follow these steps promptly:
Step 1: Document the Issue Immediately
- For Damage:
- For Loss:
Step 2: Contact LoongBuy Customer Support
Initiate a claim via LoongBuy's support system (email or support ticket). Provide:
- Your parcel/order number and tracking ID.
- A detailed description of the issue.
- All supporting evidence (photos, videos, packing slip).
- Proof of item value (purchase invoices, screenshots).
Step 3: Carrier Investigation
LoongBuy will often liaise with the shipping carrier on your behalf. The carrier may require additional information or may inspect the evidence. Cooperate fully to avoid delays.
Step 4: Claim Assessment & Payout
LoongBuy and the insurer will review the claim. If approved, compensation will be processed according to the insured value and terms. Payouts are typically issued as store credit, a refund to your original payment method, or a discount on future shipping.
Pro Tips for a Smooth Experience
- Insure High-Value Items:
- Pack Well:
- Inspect Upon Delivery:before
- Know the Deadline:
- Read the Fine Print:
- Pack Well: