This comprehensive guide addresses the most common questions from AllChinaBuy international customers. Learn how to handle address input errors, customs requirements, and package tracking effectively.
Frequently Asked Questions
1. Why can't I input my shipping address correctly?
- Special characters:
- Format:
- Field limitations: Some address fields have 30-character limits
- Format:
If the system still rejects your address, please contact customer service
2. Is ID required for customs clearance?
- For most countries:
- Exceptions:
- DDP shipments:
- Exceptions:
3. How to track my AllChinaBuy package?
- Login to your AllChinaBuy account
- Go to "Order History"
- Click "Track Package" next to relevant order
- Use third-party tracking sites like 17Track
Note:
4. What if customs holds my package?
Follow these steps for customs detainment:
| Step 1 | Contact local customs office using supplied contact in your tracking notification |
| Step 2 | Submit requested documents (usually invoice/payment proof) |
| Step 3 | Pay any applicable duties (typically 10-30% of declared value) |
For extended detainment >30 days, contact our customs assistance team.
5. Does AllChinaBuy ship to PO Boxes?
Yes and no:
- Available for:
- Not available for:
- Alternate service:
- Not available for:
Pro Shipping Tips
- Combine shipments
- Use special shipping requests
- Always double-check measurement units
- Follow our shopping guide for your country
- Use special shipping requests
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