Transforming raw vendor data into actionable insights through performance dashboards.
In the fast-paced world of e-commerce and supply chain management, consistent seller performance is crucial for business success. For platforms like FishGoo, manually sifting through spreadsheets to assess vendors is time-consuming and prone to error. The solution? Building dynamic performance dashboards
The Three Pillars of Vendor Performance
An effective dashboard consolidates data around three critical areas:
1. Refund Rate Analysis
This metric is a direct indicator of customer satisfaction and product quality. High refund rates signal issues with product description accuracy, durability, or functionality.
- Visualization Tool:combination chart
- Insight:
2. Quality Control (QC) Results
Proactive quality checks prevent future problems. Track pass/fail rates, major vs. minor defects, and inspection timelines.
- Visualization Tool:gauge chartstacked bar chart
- Insight:
3. Delivery Consistency
On-time and complete delivery is key to operational efficiency. Measure metrics like On-Time Delivery (OTD) percentage and order fulfillment cycle time.
- Visualization Tool:heat map calendarbullet chart
- Insight:
Building the Dashboard: A Step-by-Step Guide
You can create this in tools like Google Sheets, Microsoft Excel, or Airtable.
- Data Consolidation:
- Create Summary Tables:QUERY
- Design Visualizations:
- Add Interactivity (Advanced):
- Set Alerts:
- Create Summary Tables:QUERY
The FishGoo Advantage
Implementing a vendor performance dashboard transforms your operations:
- Objective Evaluations:
- Proactive Management:
- Improved Communication:
- Efficiency Gain:
- Proactive Management: