Experiencing a failed payment or a missing recharge on LoongBuy? Don't worry. This step-by-step tutorial will guide you on how to effectively contact LoongBuy's finance support team, submit the necessary documentation, and ensure your account balance is updated correctly.
Step 1: Immediate Verification Steps
Before contacting support, perform these quick checks:
- Check Your Payment Method:
- Review Transaction History:'My Account' 'Balance' 'Transaction History'
- Refresh and Log Out/In:
- Review Transaction History:'My Account' 'Balance' 'Transaction History'
Step 2: Prepare Your Documentation
Gather clear evidence to speed up the resolution. You will need:
- Screenshot of the Error:
- Screenshot of Transaction Record:
- Bank/E-wallet Proof:(if applicable). Ensure the transaction ID, date, amount, and merchant name (LoongBuy)
- Screenshot of Transaction Record:
Tip: Use image formats like JPG or PNG. Ensure all details are readable.
Step 3: Contact LoongBuy Finance Support
Use the primary and most effective channel for payment issues:
-
Email (Recommended):
- Email Address:[email protected][email protected]
-
Subject Line:
[Payment Issue] Order/Transaction ID: [Your ID], User ID: [Your Username] -
Email Body Content:
- Your LoongBuy username/registered email.
- The exact date, time, and amount of the transaction.
- The payment method used (e.g., Credit Card - Visa, PayPal, etc.).
- A brief description of the problem.
- Mention that screenshots are attached.
-
In-App Support Ticket (Alternative):
- Go to 'Help Center''Contact Us'
- Select category: "Payment & Recharge Issues".
- Fill in the form and upload your prepared screenshots
- Go to 'Help Center''Contact Us'
Step 4: Follow-Up and Balance Update
- Confirmation:
- Processing Time:3-5 business days
- Check Your Balance:
- No Resolution?
- Processing Time:3-5 business days
Pro Tips to Avoid Future Issues
- Ensure your browser or LoongBuy app is updated to the latest version before making payments.
- Use a stable internet connection during the transaction.
- Double-check all entered payment details (like card number, CVV, expiration date).
- Contact your bank beforehand if making an unusually large international purchase to avoid security blocks.