The standard Quality Control photo set is a great start, but sometimes you need a closer look. Here's your step-by-step guide to requesting additional angles or detailed close-ups for maximum inspection clarity.
When to Request Extra Photos
One photo set might not be enough if:
- You suspect a potential flaw in a specific area (e.g., inside a seam, sole of a shoe).
- The lighting or angle in the original photos hides details.
- You want a close-up of labels, serial numbers, or logos for authentication.
- You need a clearer picture of fabric texture, color accuracy, or stitching.
Step-by-Step Request Process
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Log In & Navigate to Your Order:
Access your CNFANS account and go to the "My Orders"
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Locate the QC Photos & Support Option:
Open the QC album provided by the inspector. Look for a button or link labeled "Contact Support", "Report a Problem", or similar, usually near the album.
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Craft a Clear, Specific Request:
Click the link and compose a precise message to support. Be as detailed as possible.
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Submit and Wait for Confirmation:
Send your request. The support team will relay it to the warehouse inspector. Processing typically takes 1-2 business days.
Pro Tip: How to Write an Effective Request
A vague message like "Need more photos" causes delays. Instead, be specific:
Do:left shoe's outer sole stitchingbackside of the clothing tag? Thank you."
Avoid:
Clear instructions help the inspector quickly get you the exact photos you need.
What Happens Next?
After you submit your request:
- CNFANS support will acknowledge your ticket.
- The request is sent to the inspection team at the warehouse.
- The inspector will take the new photos, which will be uploaded to your order's QC album.
- You will receive a notification (email or platform alert) when the updated album is ready for review.
With these extra views, you can make a fully informed decision to GLRL