In the competitive world of e-commerce and sourcing, selecting reliable suppliers is paramount. CNFANS platform provides powerful spreadsheet reports containing crucial vendor performance data. By systematically analyzing these reports, you can identify high-risk vendors and make informed procurement decisions to protect your business.
Core Metrics to Analyze
Focus on these three primary columns in your CNFANS seller report to assess risk effectively.
- Refund Request Frequency:
- QC (Quality Control) Failure Rate:
- Delayed Shipment Ratio:
- QC (Quality Control) Failure Rate:
Step-by-Step Audit Process
Step 1: Data Extraction and Sorting
Download the latest seller performance report from your CNFANS dashboard. Sort the spreadsheet by each key metric column (descending order) to immediately spotlight the worst performers in each category.
Step 2: Establish Risk Thresholds
Define your business's tolerance levels. For example:
| Metric | Low Risk | Medium Risk | High Risk |
|---|---|---|---|
| Refund Frequency | < 2% | 2% - 5% | > 5% |
| QC Failure Rate | < 3% | 3% - 8% | > 8% |
| Delayed Shipment Ratio | < 5% | 5% - 15% | > 15% |
Step 3: Flag High-Risk Vendors
Use conditional formatting in your spreadsheet to highlight sellers that exceed your "High Risk" thresholds in any one category. Sellers failing in two or more categories
Step 4: Trend Analysis
Compare current data with previous reports. A vendor with a rising trend
Turning Data into Action
Vendor Qualification
Restrict new orders from high-risk vendors. Mandate a formal corrective action plan before any further business engagement.
Order Allocation
Favor vendors consistently in the "Low Risk" green zone for larger or time-sensitive orders. Diversify your supplier base to mitigate risk.
Proactive Communication
For medium-risk vendors, use the data to initiate conversations. Discuss specific issues (e.g., "Your QC failure rate is at 6%; how can we work together to improve this?").
Conclusion
CNFANS spreadsheet reports transform raw transaction data into a strategic risk-management tool. By regularly auditing seller reliability based on refund frequency, QC failures, and shipment delays, you proactively safeguard your supply chain, reduce costs, and enhance customer satisfaction. Make this audit a recurring task in your procurement cycle.