Encountering missing items or quality control (QC) issues with your consolidated package can be frustrating. HipoBuy's dedicated support team is here to help resolve these claims efficiently. The key to a swift resolution lies in providing clear, organized evidence when you submit your claim.
The Recommended Claim Process
- Identify the Issue:
- Gather Evidence First:
- Submit via Official Channel:
- Use a Spreadsheet for Multiple Issues:
- Follow Up Promptly:
- Gather Evidence First:
Essential Evidence for a Successful Claim
To expedite the review and refund process, include the following evidence with your submission:
- Parcel ID & Order Numbers:
- Unboxing Video:continuous, unedited video
- QC Photo Discrepancies:
- Clear Photos of Damages/Defects:
- Unboxing Video:continuous, unedited video
Pro Tips for Faster Resolution
Use Spreadsheet Notes
When handling multiple issues, create a simple spreadsheet. List each problem item with columns for Order ID, Issue Description, and links to your evidence (e.g., video and photo URLs uploaded to Google Drive or Imgur). Share this file via chat.
Be Specific and Concise
Clearly describe each issue. Instead of "shoe is broken," state "left shoe sole is completely detached from the upper at the heel." Reference the specific QC photo number if applicable.
One Claim per Parcel
Consolidate all issues from a single parcel into one claim submission. This prevents confusion and speeds up the overall review process for your case.
In Conclusion
By submitting a well-documented claim with clear evidence via chat or a structured spreadsheet, you empower the HipoBuy support team to conduct a rapid review. This precise approach significantly expedites claim review and refund processing, ensuring your concerns are addressed in the most efficient manner possible. Always remember: thorough documentation is the fastest path to a solution.