LoongBuy: How to Track Your Refund Progress After Order Cancellation
Successfully cancelling an order on LoongBuy is a relief, but the process isn't quite complete until the money is back in your account. Refunds are not instantaneous; the processing time varies significantly depending on your original payment method. This guide will walk you through the essential steps to monitor your refund's journey, from initiation to completion, and what to do if you have concerns.
Step 1: Understanding Refund Timelines
Before you start checking, it's crucial to know the expected timeframe. Here's a general breakdown:
- Credit/Debit Card:5-15 business days
- PayPal:3-7 business days.
- LoongBuy Wallet/Gift Card:1-3 business days.
- Other E-wallets (AliPay, WeChat Pay):5-10 business days.
Note: The "processing" time by LoongBuy itself can add 1-3 business days before the refund is even sent to your payment provider.
Step 2: How to View Your Refund Status on LoongBuy
The primary way to track the initiation of your refund is through your LoongBuy account.
- Log into your LoongBuy account.
- Navigate to "My Orders""Order History".
- Find the cancelled order and click on "Order Details".
- Look for a section labeled "Refund Status", "Payment Status", or similar.
- "Processing"
- "Refunded""Completed"
- "Pending"
- "Refunded""Completed"
- "Processing"
This status only shows LoongBuy's action. Once it shows "Refunded," the next step happens with your bank or PayPal.
Step 3: Checking with Your Payment Provider
After LoongBuy's status updates to "Refunded," you must monitor your payment source:
For PayPal Users:
- Log into your PayPal account.
- Check your ActivityNotifications.
- A refund will appear as a credit transaction from "LoongBuy."
For Credit/Debit Card Users:
- Log into your online banking or card app.
- Look for a pending credit
- Important:
For LoongBuy Wallet:
- The refunded amount will automatically update in your Wallet balance, visible in your account dashboard.
Step 4: How to Contact LoongBuy Support
Contact support if:
- The refund status doesn't update for over 5 business days
- Your payment provider shows no trace of the refund 10+ business days
- You have discrepancies in the refund amount.
- Your payment provider shows no trace of the refund 10+ business days
Best contact methods:
- Live Chat:
- Email:Order Number, Cancellation Date, and Payment Method.
- Help Center:
Essential Tips for a Smooth Refund
- Keep Records:
- Be Patient but Proactive:
- Verify Your Details:
- Check for Partial Refunds:
- Be Patient but Proactive: