What Happens After You Submit a LoongBuy Order
Once your product arrives at LoongBuy's warehouse, its journey through our strict Quality Check (QC)
The QC Journey: Step by Step
Warehouse Intake & Logging
Your ordered item is received, scanned into our system, and assigned a unique tracking ID. It is then securely placed in a designated "Pending QC" area.
Comprehensive Physical Inspection
A trained QC specialist meticulously examines the item for:
- Exterior Integrity:
- Functionality:
- Completeness:
- Authenticity Marks:
- Functionality:
Detailed Photo Documentation
We upload high-resolution photos of your actual item
Defect Reporting & Communication
This is a core part of our service.
- If an item passes
- If any defect or discrepancy
- You receive a detailed QC Report
- Our team may contact you to discuss options: proceed, request a return/exchange from the seller, or cancel the order.
- If any defect or discrepancy
Customer Approval & Decision
You are in full control. Based on the photos and report, you must give explicit approval before we move forward.
- Approve:
- Reject:
- Request Additional Info:
- Reject:
Final Destination: Storage or Shipping
Upon your approval:
- For Storage:
- For Immediate Shipping:
A final notification is sent to you confirming the action taken.
Why Our QC Process Protects You
Transparency
You see exactly what you bought with photos of the physical product, not just stock images.
Risk Reduction
Major defects are caught before international shipping, saving you costly returns.
Informed Decisions
You have the data and professional assessment to decide "Accept" or "Reject" confidently.
Quality Assurance
Our strict standards consistently filter out substandard and misrepresented items.